Privacy Policy & Cookies

Soaring Expeditions’ PRIVACY POLICY

Approved: Mar 24, 2019

We value our customers and we do our best to keep the information you give us safe.. We want you to understand our Privacy Policy and Terms and conditions. If you have any questions about our policies, you can contact us at soaring@expeditions.mn.

Who Are We:

We are a fully licensed tour operator and a Limited Liability Company registered in Mongolia under company number 9011793037, and our registered address is at 174, 14^th street, Altan-Ulgii, 22^nd khoroo, Bayanzurkh district, Bayanzurkh district, Ulaanbaatar Mongolia. The best way to contact us is by email at soaring@expeditions.mn.

Personal Information Soaring Expeditions Require:

Personal information that we use include:

1. Your name
2. Passport details
3. Email address
4. Dietary preferences
5. Travel itinerary
6. Accommodation preferences
7. Comments and/or quotes you provide us

How Do We Use Your Personal Information?

Soaring Expeditions may collect, use or disclose your personal information (as listed above), either directly or through our company and booking partners, for the purposes of offering or booking travel services on your behalf. This personal information enables us provide you with trip information, book flights, accommodations, process payments, and provide similar travel services.

Please be aware that Soaring Expeditions may be required to provide certain personal information to our service providers for the purposes of delivering your experience. For example, to book local flights, we will be required to provide certain personal information to the airline for the purposes of securing your ticket.

Your personal information may also be used for the purposes of:

• Enabling us to better understand your needs as a customer and determine eligibility for our products and services;
• Informing you about our products and services, or those of our partners that we believe may be of interest to you (provided that we have received valid consent from you, if such consent is required);
• Providing ongoing service and support, including resolution of any issues with the services or products you request from Soaring Expeditions;
• Ensuring the safety and security of our passengers and products;
• Carrying out internal accounting and administration of our business;
• Complying with laws, regulations, and immigration requirements.

Contests and Newsletters

We may also collect personal information, including contact information such as name and/or email address if you elect to receive a sweepstakes with us, subscribe to our newsletter, or request a brochure. We use this personal information for the purposes of administering the sweepstakes or delivering the information you request.

Service Provider Arrangements

In addition to the third party travel suppliers outlined above, Soaring Expeditions may transfer your personal information to third parties who provide services on our behalf. For example, we may use service providers to authorize and process payments, host our customer service operations, send email or other communications, or run our contests and promotions. Your personal information may be maintained and processed by our service providers in Mongolia. For information about the policies or practices of our service providers, please contact us at the email address above. Our service providers are given the information they need to perform their designated functions, and we do not authorize them to use or disclose your personal information for their own purposes.

European Residents: Transfers of Data outside Europe

Please note that if you are resident in the UK, European Union or European Economic Area (“EEA”) we may hold your personal information outside of the EEA, mainly in Mongolia.

We may also need to transfer your personal information to travel suppliers and other third parties outside of the EEA, for instance an accommodation supplier based in one of the towns in Mongolia. Please be aware that Mongolia may not have the same level of privacy laws as exist in the UK, Canada and the EEA. We will take reasonable steps to ensure that your privacy rights are protected.

Legal and Compliance

Soaring Expeditions and our service providers may provide your personal information in response to a search warrant or other legally valid inquiry or order, to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required or permitted by applicable law. We may also disclose personal information where necessary for the establishment, exercise or defense of legal claims and to investigate or prevent actual or suspect loss or harm to persons or property.

How is your personal information protected?

We have implemented measures designed to help protect personal information in our custody and control. We maintain reasonable administrative, technical and physical safeguards in an effort to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control. Unfortunately, no collection or transmission of information over the Internet or other publicly accessible communications networks can be guaranteed to be 100% secure, and therefore, we cannot ensure or warrant the security of any such information. We have personal information retention processes designed to retain personal information of our customers for no longer than necessary for the purposes stated above or to otherwise meet legal requirements.

Can I access my information?

You have the right to access, update, and correct inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law. You may access, update, and/or correct much of your personal information by emailing or writing to us at the contact information set out below. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records.

Attn: Chief Executive Officer
Soaring Expeditions LLC
174, 14^th street, Altan-Ulgii, 22^nd khoroo
Bayanzurkh district, Ulaanbaatar, Mongolia
Tel: (976) 9504 4662
E-Mail: soaring@expeditions.mn

As well as a right to access, update and correct information we hold about you, if you are resident in the UK, European Union or European Economic Area then you have the following additional rights:

• To be told how long your personal information will be retained by us or the basis on which we make decisions about how long we retain your personal information;
• To require that your personal information is deleted by us, subject to any necessary legal requirements we may have to retain the information;
• To object to our processing of your personal information or to restrict processing of your personal information (but we may be unable to provide certain services to you without processing this information);
• To receive a copy of any personal information we hold about you in a portable format;
• To lodge a complaint with a relevant supervising authority

Website Policies and Cookies

Our website uses a technology called a “cookie,” which is a small element of data that our website can send to your browser to be stored on your computer so that we can recognize your computer when you return. If you have registered with our website, cookies may provide us and our service providers with information that we will use to personalize our website in accordance with your preferences. Most web browsers allow you to modify your settings to notify you when you receive a cookie or to reject cookies entirely. If you decide not to accept cookies from our website, you may not be able to take advantage of all of its features.

• We use Google Analytics to track how many visitors visit this website and which pages are visited the most. Google Analytics uses cookies in order to achieve this. Google Analytics does not collect or monitor any personal information about the visitor. We are not able to see who visited the website. By using our website, you consent to the use of cookies, buy if you would prefer that your visit to the website was not tracked, you can disable cookies within your browser. Disabling cookies will not affect your experience of the Soaring expeditions website in any way, however, please be aware it may reduce the quality of your experience on other websites.
• Our website contains links to third party websites not controlled or owned by us. For example, reference sites or services websites. It is your responsibility to check the status of these sites before using them.

Changes to this Privacy Policy

From time to time it may be necessary for Soaring Expeditions to amend or make revisions to this Privacy Policy and Terms and Conditions Policy. If we make a change to the Policies, the revised version will be posted on our website. Please refer to this Privacy Policy for the latest information about our personal information practices.